What is 2FA?
2FA, or Two-Factor Authentication, is a security process that requires users to provide two different authentication factors before gaining access to a system or account. Authentication factors are pieces of information or credentials used to verify the identity of an individual.
Upon initial login to your Ostomy Canada account, accessible at https://ostomycanada.ca/staff, you will be prompted to establish two-factor authentication (2FA). Two distinct 2FA configurations are available for your selection:
- Email OTP (One-Time Password)
- Microsoft Authenticator
Please proceed to set up one of the aforementioned 2FA options.
Method 1: Email OTP 2FA Setup
While the use of an authenticator for setting up two-factor authentication (2FA) is advisable, the email OTP 2FA configuration offers a straightforward alternative. Below are the instructions for configuring email OTP:
Step 1
- Upon your first login, system will ask you to configure the 2FA. Select One-Time code via email and then click on Next Step. See screenshot below:
Step 2
- Make sure your email address is correct and click I'm Ready. See screenshot below:
Step 3
- Next step will ask you to enter the one-time code. Check your email and enter the one-time code that was just sent to you. Click Validate and Save. See screenshot below:
Step 4
- After setting up 2FA, the system may provide an option to generate backup codes. While optional, it is highly recommended as a secondary 2FA method. Save these codes securely, preferably in a password manager (Dashlane or LastPass) or your email. We are pleased to inform you that users associated with Ostomy Canada now have access to the Dashlane password manager. To obtain access, please refer to the following article for detailed instructions: https://support.ostomycanada.ca/739470-Sign-Up-for-Dashlane. Click on Generate List of Backup Codes. This can be used as a backup should the primary 2FA method fail. This can happen if, for example, you forget your smartphone, the smartphone runs out of battery, or there are email deliverability problems.
Step 5
- That's it! You are all done.
Method 2: Microsoft Authenticator 2FA Setup
Step 1: Download and install Authenticator app
- You can install any reliable authenticator app such as Microsoft authenticator, Google authenticator or Authy. We recommend sticking to either Microsoft or Google authenticator for your 2FA setup. The steps below are using Microsoft authenticator, but other apps work in a similar way.
- Install the latest version of the Authenticator app, based on your operating system:
- Google Android. On your Android device, go to Google Play to download and install the Authenticator app.
- Apple iOS. On your Apple iOS device, go to the App Store to download and install the Authenticator app.
Step 2: Set up the Authenticator app
- Upon your first login, system will ask you to configure the 2FA. Select One-Time code via 2FA App and then click on Next Step. See screenshot below:
- In the Microsoft Authenticator app, tap on the "+" or "Add Account" option.
- Use your device's camera to scan the QR code displayed on the third-party app. This associates your account with the Authenticator app.
- After scanning the QR code, the Microsoft Authenticator app will generate a time-sensitive code. Enter this code into the website to verify the setup.
- After setting up 2FA, the system may provide an option to generate backup codes. While optional, it is highly recommended as a secondary 2FA method. Save these codes securely, preferably in a password manager (Dashlane or LastPass) or your email. We are pleased to inform you that users associated with Ostomy Canada now have access to the Dashlane password manager. To obtain access, please refer to the following article for detailed instructions: https://support.ostomycanada.ca/739470-Sign-Up-for-Dashlane. Click on Generate List of Backup Codes. This can be used as a backup should the primary 2FA method fail. This can happen if, for example, you forget your smartphone, the smartphone runs out of battery, or there are email deliverability problems. See screenshot below: